Hand Engraved Cake Knife & Server

Shipping Countries: United Kingdom (UK)

Ready to ship in 3-4 weeks

Due to the bespoke nature of the products, which include hand-done calligraphy, custom engraving, and delicate assembly, preparation and dispatch will be within 3 to 5 weeks from the date of purchase. This time allows for all necessary stages, including design confirmation, meticulous hand-personalization, and final quality checks.

All orders are shipped using primarily Royal Mail or Evri.

You will access to a tracking number once your order has been dispatched.

Note for Rush Orders: If you require an item sooner than the stated timeline, please contact us before purchasing to discuss a rush order fee and confirmed delivery date.

Due to the bespoke nature of the work, we are unable to accept returns, offer exchanges, or issue refunds on any personalized product. By placing an order, you acknowledge and agree that all sales are final. We recommend carefully reviewing all personalization details (names, dates, spelling, ink colors) before submitting your order.

Damage During Transit
We take great care in packaging every item to ensure it arrives safely. However, in the rare event that your order arrives damaged:

Immediate Notification Required: You must contact us with proof of damage within 24 hours of the delivery confirmation time.

Provide Photographic Evidence: Please include clear, high-quality photographs of:
The damaged product itself.
The exterior shipping box, showing any damage to the packaging.
The interior packaging materials.

Assessment and Resolution: Once all photographic evidence is received, we will assess the damage. Refunds or replacements will be determined on a case-by-case basis following a thorough investigation with the shipping carrier.